Paul Greenberg about Key CRM Trends



Paul Greenberg, CRM industry influencer and the author of the bestselling ‘CRM at the Speed of Light’, outlines two biggest trends in customer relationship management – social CRM and customer experience. Watch the video to learn how to drive business value from these trends.

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Web Solutions Outsourced – The Outsourcing Trends in Web Designing

Web Design Outsourcing agencies provide high-tech internet solutions to their clients worldwide. High end enterprise solutions and application development are the key areas of offshore business support too. The web design outsourcing organizations are geared towards generating quality product/service at minimum cost and optimal timeframe.

There are many such organizations that provide Offshore Services of best quality, and adequate staff to fulfill Business Process Outsourcing and software development needs. The process oriented project execution methodology works towards delivering zero defect web solutions. Several trial and testing methods are deployed before any quality product is delivered to the client.

Catering to the back-end support requirements of the customers/partners through offshore service delivery mode constitutes the main showground of web solution outsourcing. These outsourcing units provide cost effective and high quality services including maintenance and ongoing support to upgrade the needs of the corporate entrepreneurs around the world.

Many Offshore Development Companies have formed subsidiaries to enhance their gamut of offshore service offerings. The Offshore Competency Centers provide the corporate clients with highly technical IT and BPO resources throughout the world.

The value proposition of such offshore subsidiaries is to help companies cut down the administration and operational costs and improve return on investment (ROI). Virtual Teams of experts are established to manage and supervise client’s projects and processes and provide competitive technical solutions. This team actually serves as an extension of the client’s office.

Many Outsourcing firms have delivered significant service to multinational and transnational corporations and government institutions with their Offshore Delivery Model. This model is ordained to enhance value augmentation in strategic businesses.

The web solutions are designed to go well beyond plain simple web sites. All the solutions work towards augmenting user experience. These outsourcing organizations provide a platform for creating technology driven solutions. The basic idea is to transfer full site management control in the hands of the customers. Web solution Outsourcing basically offer services in the areas of training and deployment solutions, complete information architecture, application integration, design, e-strategies and overall web development.

Extensive experience in content rich solutions, documentation, presentation, security and Interactive User Interfaces are offered through bleeding-edge technologies. Graphic User Interfaces (GUI) for highest satisfaction of interactive and comprehensive strategies to niche internet users, Flash based tools to initiate dynamic product and service demos, highly informative and intriguing product catalogues, and bang out online brochures are the few offerings of such high end web solution providers.

The process is designed to offer maximum real life experience by providing a functional and profitable e-solution. E-Consultants and technical experts work round the clock and provide a 24/7 support.

To carve out a niche for itself in the offshore talent aggregation, these web outsourcing organizations provide offshore Business Process Outsourcing (BPO). Offshore staffing, offshore project management and establishment of offshore offices.

An offshore Web Design Outsourcing firm is usually a virtual extension of the client’s internal resources. They serve their clients to minimize turnaround time and maximize the quality of talent in the sense that they provide a single talent or a team of experts to work on the client project and processes in record time.

A thorough understanding of the Client’s goal and strategies, method of implementation and communication could help an outsourcing organization to stand visible in the crowd of web design solution providers.



Source by Priyanka Bhaduri

Recognizing Changing Enforcement and Crossing Trends at the U.S.-Mexico Border



In the midst of efforts to further ramp up enforcement at the U.S.-Mexico border even as illegal crossings are a fraction of what they were at their peak in 2000, MPI research sketches the changing realities at the border and offers data that should help inform the policy debate.

This discussion features the release of two MPI publications that provide a comprehensive analysis of U.S. immigration enforcement at the border and the Consequence Delivery System used by U.S. Customs and Border Protection to analyze the effectiveness of its efforts, as well as map the significant changes in Mexican crossing trends and intent to re-enter the United States after deportation.

The discussion, moderated by MPI’s Doris Meissner, features MPI Director of Research Randy Capps, former U.S. Customs and Border Protection Commissioner Gil Kerlikowske, and former Ambassador of Mexico to the United States Arturo Sarukhan. As the Trump administration and Congress consider the future of border policy and funding proposals for a border wall, this discussion evaluates the state of the border, the effectiveness of various enforcement strategies, current trends in apprehensions and the flows of migrants, and what the changing realities mean for the migration policies and agendas of the United States, Mexico, and the region

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American Health Care Trends: Old, Fat and Lazy

The recent AMA Executive Summary “Health in the United States: Health Care Trends” contains both a little hope and a lot of gloom.

Population Trends

By 2050 the segment of the population over 65 will double from today to 83.7 million. This means that the prevalence of chronic illness will rise dramatically. Since 1990, smoking has decreased from 29.5% to 18.1% of the adult population. Probably as a result, stroke has declined 34%, heart disease 27%, and cancer 17%. This sounds good but…

Fat and Sluggish

Since 1990, the obesity rate in adults (defined as BMI over 30) has increased from 12% to 29.6%. During the same time diabetes increased from 4.4% to 10% of all adults. Not old adults, all adults. The CDC predicts that by 2050, thirty percent of adults will have diabetes. As a result, obesity is now the leading cause of heart attacks. Physical inactivity is a major reason. Only 21% of adults get the US Department of Health and Human Services recommended 150 minutes of exercise weekly. My observation is that most get no exercise. Many employers now offer wellness programs that give financial rewards for healthy behaviors. This could be a big step in the right direction. Of course, punitive actions denying health insurance to the morbidly obese or uncontrolled diabetics could also be coming, especially if the federal government leaves the health insurance business to private companies.

Is There a Doctor in the Zip Code?

The AMA reports that primary care doctors are closing their practices and either retiring early or moving to non-clinical areas like insurance, quality management, the pharmaceutical industry or even medical informatics. Since the demand for health services will increase dramatically, an increasing percentage of primary care will be provided by PAs and Nurse Practitioners. I expect they will have increasing independence. This is not necessarily a bad thing, many of these caregivers are excellent and offer compassionate and comprehensive care. A possible byproduct of this trend may be an increase in demand for referrals and subspecialty care, such as sending diabetics to endocrinologists and COPD patients to lung specialists.

Take Responsibility or Someone Else Will

A dystopian future looms where the cost of medical care is greater than our resources can manage. In this rather terrifying situation, someone will have to be denied services, probably either the powerless or those who refuse to adopt mandatory health guidelines. It hasn’t come to that yet. We still have time to make recommended changes in diet and activity. Remember, who could have predicted everyone would stop smoking?



Source by Scott W Younkin